Categories
Beauty & Wellness Franchise News Training & Education

Salons by JC hosts First Salon Professional Virtual Mini Conference

On October 1st and 2nd, Salons by JC hosted its first virtual conference especially crafted for our salon professionals. Through our partnership with SalonCentric, we were able to secure our host for the event, Michael Cole.  Michael has over 30 years in the beauty industry as a stylist, manager, multiple salon owner, and executive chain director.  Michael wrote a book entitled, “A Little Off the Top” which has helped over a million salon professionals breakthrough to a more prosperous and purposeful career.

Michael Cole

Tap Into Your Potential

The conference spanned over 2 days and roughly 6 hours in total and had over 280 franchise owners, concierges, and salon professionals register for this free event.  It also featured Salons by JC Salon Business Coach Mona Echard as a guest host.  The conference also had special guests, Christina Payton, owner of The House of Blondes located inside of Salons by JC Naples.  Christina is also our 2019 Suite Owner of the Year.  Salons by JC Baybrook Mall Concierge, Brenda Olivarez, who worked with Michael at one point in her career.  

Christina Payton – Owner The House of Blondes

Bettering Your Best

During the conference the main topic centered around igniting the passion of each person who participated.  Topics of discussion ranged from knowing your place in the industry, the importance of a mentor, the six dimensions of wellness, and exploding your pay to name a few.  As each topic was discussed, we saw the engagement and energy rise within the participants.  “It was great to see so much interest from our Salons by JC community and also having those people stay with us from start to finish for both days”, stated Mona Echard, Salons by JC Salon Business Coach.

Brenda Olivarez

Ignite the Passion

As Salons by JC enters its 22nd year of operations, we look forward to bringing our Salons by JC salon suite community the workshops, events, and conferences needed to ensure the enhancement of their business and growth of the brand.  We received rave reviews from our conference and are preparing to bring you much more in 2021.    

Blog written by:

Marlene Romo Flores – Salons by JC Franchise Marketing Manager

 

Categories
Concierge Superstars

Concierge to the Rescue: The Salon Suite Differentiator

Let’s start by saying Salons By JC Concierges are the BEST!  With all that has gone down in the last few months, our concierges have stood the test of time and helped us navigate through some, metaphorically speaking- torrential rains- like the persistent, pestering pandemic of 2020.  Nevertheless, this Blog is absolutely NOT about that!

 

The content you will find here is dedicated to Our Concierges and the service they provide to our external and internal customers.  Salons by JC Concierges, you are a huge part of our strong market position strategy and it is you that sets us apart from the competition.

 

If you are not a concierge, you may be wondering what the hype is about? Well, here is a glimpse of how our illustrious concierges help us fulfill the Vision and Mission of Salons by JC.  

Bringing the “A” Game

Our best Concierges stay on top of their game.  They ensure that every beauty and wellness professional that visits any of our locations who is looking for a place to start and grow their business feels welcomed and supported.  

Our best also have Super Servant leadership characteristics like:

  • Listening skills: They practice active and mindful listening.  They understand their own communication style and that of the people they are working with, while acknowledging their emotions.
  • They practice empathy: They are able to put aside their own viewpoint when talking to others, while validating and considering other’s perspectives.  
  • They understand the importance of others, well-being: They take steps to help people feel happy and engaged. They are knowledgeable and provide support and resources to promote a healthy working environment.
  • Awareness: They have taken time to know themselves, which helps them understand how their emotions and behavior impacts others.  (i.e. their strengths, weaknesses, and their leadership style, etc.)  
  • Persuasion skills: They are galvanizers!  They know how to use positive persuasion rather than authority to encourage others to build consensus and work as a team.  
  • Conceptualization skills: They are strategic thinkers (visionaries) with a long-term focus that looks beyond the day-to-day realities and circumstances. 
  • They have foresight: They analyze and identify key strengths, weaknesses, opportunities and potential challenges, that might impact their Salons by JC community.
  • Stewardship: They Lead by example and take responsibility for their actions and performance, because they value the people they serve.  

This is why we feel so strongly about our concierges. They deserve the kudos and they’ve earned it.  

Concierges, we salute you and admire your willingness to serve others and your commitment to the Salons by JC standard of excellence!

Mona Echard, Salons by JC Business Coach, provides concierge certification training for Salons by JC concierges, who want to better their best and shine as a leader!