Concierge to the Rescue: The Salon Suite Differentiator

Let’s start by saying Salons By JC Concierges are the BEST!  With all that has gone down in the last few months, our concierges have stood the test of time and helped us navigate through some, metaphorically speaking- torrential rains- like the persistent, pestering pandemic of 2020.  Nevertheless, this Blog is absolutely NOT about that!

The content you will find here is dedicated to Our Concierges and the service they provide to our external and internal customers.  Salons by JC Concierges, you are a huge part of our strong market position strategy and it is you that sets us apart from the competition.

If you are not a concierge, you may be wondering what the hype is about? Well, here is a glimpse of how our illustrious concierges help us fulfill the Vision and Mission of Salons by JC.  

Bringing the “A” Game

Our best Concierges stay on top of their game.  They ensure that every beauty and wellness professional that visits any of our locations who is looking for a place to start and grow their business feels welcomed and supported.  

Our best also have Super Servant leadership characteristics like:

• Listening skills: They practice active and mindful listening.  They understand their own communication style and that of the people they are working with, while acknowledging their emotions.
• They practice empathy: They are able to put aside their own viewpoint when talking to others, while validating and considering other’s perspectives.  
• They understand the importance of others, well-being: They take steps to help people feel happy and engaged. They are knowledgeable and provide support and resources to promote a healthy working environment.
• Awareness: They have taken time to know themselves, which helps them understand how their emotions and behavior impacts others.  (i.e. their strengths, weaknesses, and their leadership style, etc.)  
• Persuasion skills: They are galvanizers!  They know how to use positive persuasion rather than authority to encourage others to build consensus and work as a team.  
• Conceptualization skills: They are strategic thinkers (visionaries) with a long-term focus that looks beyond the day-to-day realities and circumstances. 
• They have foresight: They analyze and identify key strengths, weaknesses, opportunities and potential challenges, that might impact their Salons by JC community.
• Stewardship: They Lead by example and take responsibility for their actions and performance, because they value the people they serve.  

This is why we feel so strongly about our concierges. They deserve the kudos and they’ve earned it.  

Concierges, we salute you and admire your willingness to serve others and your commitment to the Salons by JC standard of excellence!

Mona Echard, Salons by JC Business Coach, provides concierge certification training for Salons by JC concierges, who want to better their best and shine as a leader!