Salons by JC Valrico have great reason to celebrate as their concierge, Megan Taylor, was named Concierge of the Year for the salon suite franchise. Megan has been a part of the Salons by JC community since August 2016. Megan was chosen from several outstanding candidates that were nominated by their franchise owners. She is the fourth Concierge to receive this honor.
Megan was discovered by Salons by JC Valrico owner, Denise Cooke, in a rather unique way. “Eight years ago I read a heartfelt letter posted on a neighborhood social media page written by Megan’s employer, at the time, about how amazing she is and how sorry they were to have to part ways with her as they no longer needed a full-time Nanny. I was not looking for an employee at the time but felt compelled to meet with her. At the end of that meeting, Megan was hired as our Nanny for my 2-year-old. I didn’t have a Salons by JC location yet. Little did she know I had a vision and a plan for her to step into the Concierge role,” stated Denise. After a little convincing, Megan agreed to become the part-time Concierge at the Valrico location and soon after became full-time.
When asked what the most rewarding part of her job is Megan proudly says it’s supporting the dreams of so many beauty professionals. “Most of the time when they walk in for a tour and then sign a lease with us they say how nervous they are or how scary it is for them to take this next step for their business. It’s amazing to see what happens when they have the support and encouragement from us. I absolutely love when they come up to me a few months later and say how they have doubled their income, how their clients love our salon, and how it was the best decision of their life.” Megan loves being in a position to be the salon suite owner’s biggest supporter, cheerleader, and encourager.
Salons by JC Valrico owner, Denise Cooke, says Megan is an invaluable asset to the salon suite business and is always eager to take on new challenges. “She has earned the trust and respect of all our beauty professionals. Megan is skilled at juggling a lot while staying calm, cool, and collected. She can have those heartfelt conversations and the tough ones when needed. She has a high degree of emotional intelligence, a drive for excellence, and the ability to maintain order like no other all while spreading inspiration and joy.”
We asked Megan how she dealt with any obstacles at the salon and how she overcomes them. “Lots of communication and understanding. Be quick to listen and slow to speak. Whether it is a beauty professional, client, or building problem, the key to a positive resolution is to stay positive and open-minded. Also, working as a team with Denise. We brainstorm and talk through most problems so we know we are making a good long-term decision for the salon.” Megan feels that a Concierge needs to be caring, understanding, professional, relationship-oriented, and have a servant’s heart. She also shared some advice for those who are in the role of Concierge within our franchise. “ Don’t forget all the small things we do are actually the big things. From that big warm smile that welcomes each guest and salon suite owner, cleaning up all the fly-away hairs in the hallway, complimenting their work daily, celebrating a birthday or anniversary, to being a constant listening ear. It all matters. It is what created the big ripple effect in their lives and business. The small things might be mundane and meaningless to you most days, but those are the things that they brag about in the long run.” Megan has created a positive culture at Salons by JC Valrico, one she takes great pride in and protects. “You do everything in your power to remain true to it and in turn, the salon suite owners will feel safe in a positive, respectful, and supportive atmosphere.”
Salons by JC salutes Megan Taylor on her Concierge of the Year honor. She is an exemplary example of the distinction that makes Salons by JC the place to be. Megan celebrates this honor with her husband Ian and their recently adopted 5 foster children. Congratulations to the Taylor family on their many accomplishments this year.
In 1997, Jack Griffey and Cecil Miller began their journey to transform the beauty industry one salon suite at a time. Like most young entrepreneurs, they started out with a big idea but had to learn how to start and run a business from scratch. After much perseverance and hard work, they opened Salons by JC in Dallas, Texas in 1998, welcoming beauty and wellness specialists who were ready to break free from the traditional salon model. The company has since moved its headquarters from Dallas to San Antonio, where it continues to grow through franchising. Today, Salons by JC has over 100 nationwide and in Canada and are looking to develop 200 over the next several years. For more information about franchising click here.
Blog written by:
Marlene Romo Flores
Salons by JC Franchise Marketing Manager